Key Responsibilities include: Monitoring, evaluating and reporting customer interactions to ensure quality standards. Using data to prepare scorecards, dashboards and performance insights. Identifying service gaps and recommending improvements in service delivery. Supporting quality assurance policies, service improvement strategies and SLA monitoring through performance analysis.
Key Responsibilities:
Service Quality Analyst
Eligibility
Qualifications
- Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Advanced Excel, basic PowerPoint and exposure to Power BI.
- Dashboard formulation, summarization & visualization.
- Ability to identify patterns, trends and anomalies in Customer Experience data points.
- Understanding of KPIs such as CSAT, Resolution Time, Complaint Volume, SLA adherence etc.
Experience
- Minimum of 2 years of relevant working experience
Key Responsibilities
- Monitoring, evaluating and reporting customer interactions to ensure quality standards.
- Using data to prepare scorecards, dashboards and performance insights.
- Identifying service gaps and recommending improvements in service delivery.
- Supporting quality assurance policies, service improvement strategies and SLA monitoring through performance analysis.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
July 20th, 2026
Eligibility / Qualification Required:
- Minimum Bachelors preferably Masters from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage.
- Skills: Advanced Excel, basic PowerPoint and exposure to Power BI. Dashboard formulation, summarization & visualization. Ability to identify patterns, trends and anomalies in Customer Experience data points. Understanding of KPIs such as CSAT, Resolution Time, Complaint Volume, SLA adherence etc.
- Experience: Minimum of 2 years of relevant working experience.
How to Apply:
Apply online through the Meezan Bank careers portal at https://fa-ewvh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3002/job/9256